Refund policy

For a premium brand like Lyra Stone, which deals with handcrafted marble and stone decor, the policy should be professional and clear regarding the fragile nature of the items.

Here is a comprehensive Return and Refund Policy tailored for lyrastone.pk. You can copy and paste this into the box:

Return & Refund Policy

At Lyra Stone, we take great pride in the quality and craftsmanship of our handcrafted stone and marble products. Since each piece is made from natural stone, variations in color, texture, and veining are natural characteristics and not considered defects.

1. Returns & Exchanges

We offer a 7-day return/exchange policy. If you are not satisfied with your purchase, you have 7 days from the date of delivery to request a return or exchange.

To be eligible, your item must be:

  • Unused and in the same condition that you received it.

  • In its original packaging.

  • Accompanied by the receipt or proof of purchase.

2. Damages and Issues (Fragile Items)

Please inspect your order upon reception. Since marble and stone are fragile, if the item is defective, damaged, or if you receive the wrong item, contact us immediately at [Insert Email/WhatsApp] with:

  1. Your Order Number.

  2. Photos/Videos of the damaged item and the packaging.

We will evaluate the issue and, if approved, send a replacement at no extra cost.

3. Non-Returnable Items

Certain types of items cannot be returned:

  • Customized or personalized stone accents.

  • Items purchased during a Clearance Sale.

  • Items damaged due to improper handling after delivery.

4. Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

  • Approved Refunds: Will be processed via your original payment method or bank transfer within 5-7 business days.

  • Shipping Costs: Please note that original shipping charges are non-refundable. For change-of-mind returns, the customer is responsible for the return shipping costs.